Terms and Conditions

Account Rules

Each account must be registered with accurate personal information. The player is responsible for keeping their email address, phone number and other account details current.

Login credentials are personal and should not be shared with another person. Activity completed through an account may be treated as activity authorised by its registered holder.

Lolo may request additional information when account details require confirmation.

Age and Eligibility

Players must meet the minimum legal gambling age applicable to them and comply with the rules governing online gambling in their jurisdiction.

Creating an account with false identity information, another person’s details or misleading registration data can result in additional account checks.

Deposits and Account Balance

Deposits must be made using payment methods accepted through the cashier. The payment method may need to belong to the registered account holder.

Transaction limits, currencies and processing conditions can differ between payment methods. The values displayed in the cashier at the time of a transaction apply to that payment request.

Casino funds should not be used as a substitute for banking or money-transfer services.

Withdrawals

Withdrawal requests can be reviewed before processing. This may include identity verification, confirmation of payment ownership and other account checks.

Minimum and maximum withdrawal amounts depend on the current cashier conditions. Larger balances may be paid across several transactions where daily, monthly or method-specific limits apply.

A pending withdrawal can also be affected by the selected payment provider’s own processing time.

Verification

Lolo may request documents such as:

• a passport or other valid photo ID;
• proof of residential address;
• payment-method ownership confirmation;
• additional information required for account or transaction review.

Documents must be readable, current and consistent with the information registered on the account.

Bonus Conditions

Promotional funds are governed by the conditions attached to the specific offer.

Before using a bonus, players should check the qualifying deposit, wagering requirement, game contribution, maximum stake, expiry period and any rules applying to free spins or promotional winnings.

Where promotional terms differ from general account terms, the conditions attached to that promotion apply to the bonus.

Game Results

Game results are generated according to the rules and systems of the relevant game provider. Bets are considered accepted once confirmed by the platform and recorded within the account.

Technical interruptions may be reviewed using available system records and provider data.

Account Use

Players must not attempt to manipulate games, exploit technical errors, interfere with platform systems or use accounts for fraudulent transactions.

Suspicious payment activity, duplicate-account behaviour, identity inconsistencies or misuse of promotional mechanics can trigger an account review.

Responsible Gambling

Players can use available account controls such as deposit limits, time-outs and self-exclusion. Gambling should be treated as entertainment and should remain within a predefined personal budget.

Requests relating to responsible gambling controls may be subject to additional safeguards before an account can return to normal activity.

Changes to These Terms

Account, payment, promotional and operational rules can be updated. The current version of the Terms and Conditions should therefore be reviewed periodically, particularly before using a promotion or making a transaction.

18+ | Gamble responsibly

Disclaimer: This page provides an independent summary of key account principles and is not a substitute for the operator’s complete contractual terms. Current rules displayed by Lolo Casino govern the use of the service.